A QUALITY MEASUREMENT METHODOLOGY IN PUBLIC UTILITIES: A WATER SUPPLY COMPANY CASE

Claudio De Capua, Stefano De Falco, Rosario Morello, Nello Polese

Abstract

The present paper gives a quality measurement methodology based on a complex analysis of internal and external indicators and of the relationship existing between the two ones. The result of the proposed methodology application is to dispose of an operative tool to apply appropriate corrective actions to get the quality characteristic monitored on the nominal value. Moreover, an application of the proposed methodology to a water supply company is presented.

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IMEKO-TC4-2004-071.pdf

DOI

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IMEKO TC

TC4 - Measurement of Electrical Quantities

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