KNOWLEDGE MANAGEMENT SUPPORT IN INTRODUCING INNOVATIVE PROCESS

Marjan Leber, Andrej Polajnar, Reinhard Willfort

Abstract

Satisfying consumers' requirements for product quality, price and production times constitutes nowadays a vast and sophisticated field of activities which penetrate all business functions of a company. These requirements present a serious problem to companies. The paper concentrates on the evaluation of organisational processes, the employees and technology in an enterprise with knowledge management. It also wants to stress those partners and consumers are included into the evaluation chain with the help of knowledge management, and that they are directed towards new knowledge acquisition. This altogether adds to higher business success of an enterprise. For planning business functions and especially the production process it is necessary to have a support, the tools, which give answers to the customers' demands. One of such tools is the QFD method (Quality Function Deployment), which has been introduced into the process of product designing in the enterprise.

Keywords

knowledge, organizational learning

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PWC-2003-TC7-012.pdf

DOI

-

IMEKO TC

TC7 - Measurement Science

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