USING BENCHMARKING AND QFD IN THE PRODUCT DEVELOPMENT

M. Leber, A. Polajnar, B. Buchmeister

Abstract

Satisfying consumers` requirements for product quality, price and production times constitutes nowadays a vast and sophisticated field of activities which penetrate all business functions of a company. These requirements present a serious problem to companies. It is very important that the management insists on introduction and perfection of individual methods at all company’s levels and provides continuous on-job training of the staff.<BR />In a dynamic and competitive marketing and globalization environment, benchmarking, TRIZ, QFD and FMEA have proved to be efficient tools of the TQM system. These methods help us develop products that will satisfy consumers, bring profit to the company and create a favorable image of the company. We used the methods in a case study which proved their justification and suitability also in further assessment and development of products.

Keywords

benchmarking, Quality Function Deployment, development

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IMEKO-WC-2000-QM-P559.pdf

DOI

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