METHODS OF RATING COMPETITORS FOR QUALITY AWARDS: TENTATIVE COMPARATIVE ANALYSIS

Vera Artemenko, Polina Martyusheva, Sergey V. Muravyov, Nadezhda Znamenschikova

Abstract

A comparison of three most frequently used methods for quality estimation of complex objects is offered in the paper, namely Overall Integral Index, Analytical Hierarchy Process and Consensus Relation. Such estimation is required, for example, in the European Excellence Model by the European Foundation for Quality Management (EFQM) when making decision on the European Quality Award. Examples of using the estimation methods of five enterprises are given taking into account the Model criteria. Certain advantages of the Consensus Relation method are demonstrated.

Keywords

quality estimation, overall integral index, analytical hierarchy process, consensus relation

Download

IMEKO-TC7-2004-023.pdf

DOI

-

IMEKO TC

TC7 - Measurement Science

Back to the proceedings