Six sigma application for process improvement - A case study

P. P. Shah, R. L. Shrivastava, D. J. Tidke

Abstract

In a fast changing world, competitive advantage comes through operational efficiency. Operational efficiency drives profit, return on investment, and ultimately, shareholder value. It is companies that can bring well-designed new products to market quickly, operate efficiently with minimal overhead, and produce high-quality products with minimal scrap or rework that will succeed and grow. A critical factor in operational efficiency is the ability to design and build high-quality products. Six Sigma has been recognized globally as a structured statistical quality improvement process leading to operational and performance excellence through error free and robust process. This paper discusses six sigma fundamentals as well as various success stories of its implementation in companies like GE, Motorola etc. There are several approaches and strategies suggested for adopting six sigma The strategies and their effect depends on operational characteristics as well as cultural settings of an organization. Similarly, there are number of tools and techniques that can be effectively employed in various situations for getting optimum results. The paper attempts to develop an approach/strategy for implementing six sigma in Indian industrie7. The application through a case study is finally reported with its detailed findings.

Keywords

DFSS; SQC; TQM; QC; Six Sigma; Quality management; Process improvement

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IMEKO-TC14-2007-55.pdf

DOI

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IMEKO TC

TC14 - Measurement of Geometrical Quantities

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