USING BENCHMARKING AND QFD IN THE PRODUCT DEVELOPMENT
M. Leber, A. Polajnar, B. Buchmeister
Abstract:
Satisfying consumers` requirements for product quality, price and production times constitutes nowadays a vast and sophisticated field of activities which penetrate all business functions of a company. These requirements present a serious problem to companies. It is very important that the management insists on introduction and perfection of individual methods at all company’s levels and provides continuous on-job training of the staff.
In a dynamic and competitive marketing and globalization environment, benchmarking, TRIZ, QFD and FMEA have proved to be efficient tools of the TQM system. These methods help us develop products that will satisfy consumers, bring profit to the company and create a favorable image of the company. We used the methods in a case study which proved their justification and suitability also in further assessment and development of products.
Keywords:
benchmarking, Quality Function Deployment, development
Download:
IMEKO-WC-2000-QM-P559.pdf
DOI:
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Event details
Event name:
XVI IMEKO World Congress
Title:

Measurement - Supports Science - Improves Technology - Protects Environment ... and Provides Employment - Now and in the Future

Place:
Vienna, AUSTRIA
Time:
25 September 2000 - 28 September 2000
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