DEVELOPMENT MODEL FOR BUSINESS EXCELLENCE
V. D. Majstorovic, N. Nesic
Abstract:
Top management is faced today with new challenges imposed by the global competition. Business excellence, achieved through the application of TQM concept, is one of possible answers for successes achieved at the global market world. Adapting these axioms the paper describes the development of a TQM-VM model (for business excellence) and its software, that may be used for: (i) the assessment of existing business excellence, and (ii) the design or re-engineering of business systems incorporating business excellence criteria as well. The paper also presents an example of the assessment of a business system according to the first approach.
Keywords:
TQM, business excellence, assessment
Download:
IMEKO-WC-2000-QM-P560.pdf
DOI:
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Event details
Event name:
XVI IMEKO World Congress
Title:

Measurement - Supports Science - Improves Technology - Protects Environment ... and Provides Employment - Now and in the Future

Place:
Vienna, AUSTRIA
Time:
25 September 2000 - 28 September 2000
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