METHODS OF RATING COMPETITORS FOR QUALITY AWARDS: TENTATIVE COMPARATIVE ANALYSIS
Vera Artemenko, Polina Martyusheva, Sergey V. Muravyov, Nadezhda Znamenschikova
Abstract:
A comparison of three most frequently used methods for quality estimation of complex objects is offered in the paper, namely Overall Integral Index, Analytical Hierarchy Process and Consensus Relation. Such estimation is required, for example, in the European Excellence Model by the European Foundation for Quality Management (EFQM) when making decision on the European Quality Award. Examples of using the estimation methods of five enterprises are given taking into account the Model criteria. Certain advantages of the Consensus Relation method are demonstrated.
Keywords:
quality estimation, overall integral index, analytical hierarchy process, consensus relation
Download:
IMEKO-TC7-2004-023.pdf
DOI:
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Event details
IMEKO TC:
TC7
Event name:
TC7 Symposium 2004
Title:

10th Symposium on Advances of Measurement Science

Place:
St. Petersburg, RUSSIA
Time:
30 June 2004 - 02 July 2004
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